7c78 Privacy Policy

1.1 Registration and identity information

When you open an account with 7c78, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Residential address
• National ID card or passport details (when identity verification is required)

This information helps us correctly identify you and ensure the security of your account.

1.2 Financial and transaction information

To process deposits and withdrawals, 7c78 may collect the following information:

• Payment method details (such as bKash, Nagad, Rocket, Upay mobile numbers)
• Bank account details (for bank transfers)
• Transaction history and amounts

Full card numbers or sensitive financial credentials are not stored on our servers — they are processed through a secure third-party payment gateway.

1.3 Technical and usage information

When you use our platform, some technical information is collected automatically, including:

• IP address and device type
• Browser and operating system information
• Session duration and pages visited
• Login time and logout time
• Information obtained through cookies and similar tracking technologies

2.1 Service operation and improvement

7c78 uses your information for the following purposes:

• Account management and security assurance
• Processing deposit and withdrawal transactions
• Providing customer support (via live chat and email)
• Improving platform performance and user experience
• Preventing fraud and unauthorized access

2.2 Legal and regulatory obligations

We may use your information to comply with applicable laws and regulations. This includes:

• Managing anti-money laundering (AML) processes
• Age verification (no one under 21 may use the platform)
• Identifying and reporting suspicious transactions
• Responding to lawful requests from competent authorities

2.3 Communications and notifications

We may contact you about important matters related to your account, such as:

• Security alerts and account activity notifications
• Transaction confirmation messages
• Policy change notices

3.1 What cookies are and why they are used

Cookies are small text files stored in your browser. 7c78 uses the following types of cookies:

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: These help remember your language preferences and other settings.
• Analytical cookies: These are used to analyze platform performance and improve service quality.

3.2 Cookie controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.

Most modern browsers have built-in settings for managing cookies. Refer to your browser's help section for specific instructions.

4.1 Who we share information with

7c78 never sells or rents your personal information to third parties. However, information may be shared in certain circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to process transactions.
• Technology partners: Service providers who assist in operating the platform, all working under strict confidentiality agreements.
• Legal authorities: Based on valid legal orders, court directives, or requests from regulatory bodies.

4.2 Third-party accountability

All third-party service providers we work with are contractually bound to uphold our privacy standards. They may only process information for specified purposes and may not use it for their own purposes.

5.1 Technical security measures

To keep your information secure, 7c78 uses industry-standard security technologies:

• SSL (Secure Sockets Layer) encryption — for all data transfers
• Encryption of stored data (encryption at rest)
• Firewalls and intrusion detection systems
• Two-Factor Authentication support
• Regular security audits and testing

5.2 Response to data breaches

In the event of a data security breach, 7c78 will act promptly:

• Identifying the incident and containing the damage
• Notifying affected users in a timely manner
• Taking necessary steps to prevent similar incidents in the future

Please note that no data transfer over the internet can be guaranteed to be completely secure. We make every effort to provide the highest level of protection, but no organization can promise absolute security.

6.1 Right to access and correct information

You have the following rights regarding the information stored in your 7c78 account:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In certain cases, you can request that the processing of your information be restricted.
• Right to object: You can object to certain types of processing of your information.

To exercise these rights, contact us at [email protected].

6.2 Information upon account closure

If you wish to close your 7c78 account, we follow this process for managing your information:

• Information required to meet legal obligations will be retained for the specified period.
• Information collected for marketing communications will be deleted.
• Third parties with whom information has been shared will be instructed to delete it (where applicable).

7.1 Retention policy

7c78 retains your information only for as long as necessary. As a general policy:

• Information for active accounts is retained while the account remains active.
• Transaction records are kept for a specified period in accordance with financial regulations.
• Information for closed accounts is deleted after legal requirements have been fulfilled.
• Technical logs are generally retained for a short period and then deleted.

When information is no longer needed, it is securely deleted or anonymized.

8.1 Age restrictions

7c78 is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.

• An age verification process is followed at the time of registration.
• If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.
• If a parent or guardian suspects their child is using our platform, please contact us immediately.

9.1 Update notifications

7c78 may update this privacy policy from time to time. For significant changes:

• The date of the change will be updated at the top of this page.
• A notification may be sent to the registered email address for important changes.
• Continued use of the platform after an update will be taken as your agreement to the new policy.

We therefore recommend reviewing this page regularly.