FAQ
Answers to all your questions at 7c78
From account verification to withdrawals — find detailed answers here in English to the questions 7c78 players ask most.
7c78 welcomes you. In this FAQ page we have covered the topics most important to players in Bangladesh in detail — account verification, security, support, withdrawals, and responsible gaming guidelines. Every answer is written in plain English so you can quickly find the right information. If your question is not here, contact our 24/7 live chat or email.
Full FAQ
Verification & Documents
Verification is usually requested when you make your first significant withdrawal or when unusual activity is detected on your account. It may also be required if documents are not submitted within a certain period after account registration. Submitting documents on time helps withdrawals get processed faster.
Verification is primarily to protect your account. It ensures that only you can withdraw your funds and that no one else can operate the account using your identity. It also keeps the platform free from money laundering and fraud, creating a safe environment for genuine players.
7c78 only approves withdrawals to a payment method whose registered name exactly matches the name used during account registration. This helps prevent fraud and third-party fund transfers. So whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the name must be the same.
For identity proof, a National ID Card (NID), a valid passport, or a driving licence is accepted. For address verification, a recent utility bill or bank statement can be used. Upload scanned copies or clear photos of your documents — blurry or cropped images will not be accepted.
7c78 uses SSL encryption technology to store all personal information and documents. No uploaded documents are shared with third parties; only authorised staff involved in the verification process can access them. The privacy policy contains detailed information on this.
Account Security
Change your password immediately and contact 7c78 via live chat or email at [email protected]. The support team will review the account promptly and, if necessary, temporarily lock it. Share details of your recent login history and balance with the team.
Always check that the browser address bar shows https://7c78.lat — if the URL has a misspelling or a different domain (.com, .net, .xyz, etc.), it is a fake site. Do not click if the lock icon (SSL) is missing. Instead of following a link, type the address directly into your browser.
Create a password with at least 10 characters, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or name. Keep a separate password for 7c78 — do not reuse it on any other site. Using a password manager makes this easier.
Yes. 7c78 uses industry-standard SSL (Secure Socket Layer) encryption, so your personal information, payment data, and login details are fully protected during transmission. Data stored on the server is also kept securely.
Support
Yes, 7c78 customer support is active seven days a week, 24 hours a day (24/7). You can reach them via live chat or email at any time — at night or on holidays. There is no scheduled break or downtime.
Have the following ready: the email address and username registered on your account, the approximate time the issue occurred (in BST), any transaction ID or bonus code if relevant, and a screenshot if available. Providing this information helps resolve the issue faster.
There are two direct channels: first, the site's live chat — this is the fastest option for immediate help. Second, email — write to [email protected] for detailed matters. No other channel (phone, social media) is an official support channel.
Absolutely. 7c78's support team can assist in both Bengali and English. Players from Bangladesh are welcome to chat or email in Bengali — there will be no difficulty due to language.
Withdrawals
Yes, but the wagering requirement must be met. The wagering requirement for 7c78's welcome bonus is 10 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must wager ৳10,000 before withdrawing. Once the requirement is met, bonus winnings can be withdrawn directly.
Approved withdrawals are generally processed within 1 hour. Mobile banking transfers via bKash, Nagad, Rocket, and Upay are very fast. Bank transfers may take a little longer due to the bank's own processing time.
The minimum withdrawal amount at 7c78 is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer all have the same minimum limit.
Yes, the withdrawal system is active around the clock (24/7). You can submit a request at any time — at night or on Fridays and Saturdays. With MFS methods (bKash, Nagad, etc.), you can expect to receive funds within approximately 1 hour at any time of day or night.
A pending status means the request is being processed. If the status has not changed after the expected time, contact live chat or [email protected] with your transaction ID. Requests often remain pending when additional verification information is needed — the support team will let you know quickly.
Responsible Gaming
Cooling-off means temporarily pausing your account for a set period. Self-exclusion is a longer-term option — through it, your account can be kept fully closed. To activate either option, contact support and let them know how long you want it to remain active.
No. 7c78 is for people aged 21 and above only. Age is verified at the time of account registration. Minors have no access to create an account or play, and immediate account termination will follow in such cases.
If you find it hard to stop playing, keep returning to win back money after losses, hide your gambling from family and friends, or face financial hardship because of gambling — it is important to seek help. You can find more details on the responsible gaming page.
Yes. 7c78 gives players the option to set personal deposit limits. You can decide in advance how much you can deposit daily, weekly, or monthly. Contact the support team to set these limits.
If you feel your gaming habits are getting out of control, visit 7c78's responsible gaming page. It includes self-assessment tools and information on external support. The support team can also help you take the right steps — everything will be kept completely confidential.
Have more questions?
If you could not find the answer to your question on this page, 7c78's support team is always ready. Speak directly via live chat or send a detailed email — in Bengali or English, whichever you are comfortable with.
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